FAQ

Answers to our most frequently asked questions

How long is your light rental period?

All of our rentals include a 5 day rental period. If you need them a day or two longer just give us a call. Usually we can extend your rental at no additional cost.

When will the lights be delivered?

We will deliver your rental 2 days prior to your event. When you select your event date on our reservation page we indicate what the exact date will be.

How do I return the lights?

Your pickup date is indicated on your reservation. We will reach out to you confirm a pickup time that works. Please note, we only pickup rentals Mon-Fr, 8am to 5pm.

Do you need prior lighting experience to operate these lights?

No! Some of our lights can be setup in as little as 2 minutes. Electrical or lighting experience is not required. We also include easy setup instructions with each rental. Our rentals are meant for everyone.

What happens if the lights do not work?

We check each light before they are delivered. However we understand that occasionally something can happen during delivery and the lights may not work. If this happens please contact us immediately and we will send replacement lights at no additional cost. Bend Party Lights must be notified within 12 hours of delivery for a complimentary replacement.

How can I make a reservation

Our reservations are handled from beginning to end on our website. Bend Party Lights requires a 25% deposit to reserve the date. Your balance is due two weeks prior to your event. We will send you an email with a link to pay the balance of your reservation.

Can I cancel my reservation?

Yes. You may cancel your reservation and receive a full refund at any time up until 1 week prior to your event. For gobo packages you can cancel up until the time your design is sent to production.

What payments do you accept?

Bend Party Lights accepts Visa, Mastercard, American Express, and Discover. You can also pay with Amazon Pay, an easy and convenient way to process payments. Payments are securely processed on our website.

Still have questions?

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