Answers to our most frequently asked questions
All of our rentals include a 5 day rental period. If you need them a day or two longer just give us a call. Usually we can extend your rental at no additional cost.
We will deliver your rental 2 days prior to your event. When you select your event date on our reservation page we indicate what the exact date will be.
Your pickup date is indicated on your reservation. We will reach out to you confirm a pickup time that works. Please note, we only pickup rentals Mon-Fr, 8am to 5pm.
No! Some of our lights can be setup in as little as 2 minutes. Electrical or lighting experience is not required. We also include easy setup instructions with each rental. Our rentals are meant for everyone.
We check each light before they are delivered. However we understand that occasionally something can happen during delivery and the lights may not work. If this happens please contact us immediately and we will send replacement lights at no additional cost. Bend Party Lights must be notified within 12 hours of delivery for a complimentary replacement.
Our reservations are handled from beginning to end on our website. Bend Party Lights requires a 25% deposit to reserve the date. Your balance is due two weeks prior to your event. We will send you an email with a link to pay the balance of your reservation.
Yes. You may cancel your reservation and receive a full refund at any time up until 1 week prior to your event. For gobo packages you can cancel up until the time your design is sent to production.
Bend Party Lights accepts Visa, Mastercard, American Express, and Discover. You can also pay with Amazon Pay, an easy and convenient way to process payments. Payments are securely processed on our website.