Frequently Asked Questions

Do you install?

No. Bend Party Lights is a DIY lighting rental service only, installation is not included (with some exceptions). None of our lights require any lighting experience and we include setup instructions with everything.

How long is your light rental period?

All of our rentals include a 5 day rental period. If you need them a day or two longer just give us a call. Usually we can extend your rental at no additional cost.

Do you offer delivery or do I need to come pick them up?

We offer complimentary delivery for orders over $300. For all other orders you can pickup your rentals from our shop located off of highway 20 and Ward on the eastside of Bend.

Does my rental start on my event date?

Your rental actually begins two days before your event to ensure you have plenty of time for delivery, setup, and testing. When you select your event date on the rental page, our system automatically schedules the rental start date two days prior. This timeline is simply a recommendation—if you need different dates, we’re always happy to work with you to find a schedule that best fits your event.

I have no lighting experience! Will this be a problem?

None of our lights require previous lighting experience. All of our lights come simple setup instructions. No need to be intimidated, these lights are meant for anyone to use.

What if I have a problem with a light?

We check each light before they are delivered. However we understand that occasionally something can happen during delivery and the lights may not work. If this happens please contact us immediately and we will send replacement lights at no additional cost. Bend Party Lights must be notified within 12 hours of delivery for a complimentary replacement.

How do I make a reservation?

Our reservations are handled from beginning to end on our website. Bend Party Lights requires a 25% deposit to reserve the date. Your balance is due two weeks prior to your event. We will send you an email with a link to pay the balance of your reservation.

Can I cancel my reservation?

Yes. You may cancel your reservation and receive a full refund at any time up until 1 week prior to your event. For gobo packages you can cancel up until the time your design is sent to production.